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Customer Service Representative

1 month ago

Caloocan City, National Capital Region, Philippines Caldwell Communications Full time
Job Description

Caldwell Communications is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a prompt and professional manner.
  • Communicate effectively with customers via phone, email, and written correspondence.
  • Provide accurate and timely information to customers, ensuring their needs are met and exceeded.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills and proficiency in Microsoft Office applications.
  • Availability to work a standard day shift schedule, with flexibility to work overtime as needed.
What We Offer:
  • A competitive salary and benefits package, including 13th month pay and HMO with 3 free beneficiaries.
  • Opportunities for career growth and professional development, with a focus on rapid career advancement for top performers.
  • A dynamic and supportive work environment, with a strong emphasis on work-life balance and employee well-being.