Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Roami. As a key member of our customer service team, you will be responsible for providing exceptional support to our guests through inbound and outbound telephone calls.
Key Responsibilities:
- Provide exceptional customer service to guests through telephone calls, ensuring a positive and memorable experience.
- Process guest concerns and issues in a timely and efficient manner, utilizing strong problem-solving skills and attention to detail.
- Maintain a positive and professional attitude at all times, even in high-pressure situations.
- Stay up-to-date with all training manuals and company policies, ensuring a high level of knowledge and expertise.
- Work effectively with other departments to resolve guest issues and provide seamless support.
Requirements:
- At least 3 years of experience in customer service, with a proven track record of providing exceptional support to guests.
- Strong communication and interpersonal skills, with the ability to effectively communicate with guests and colleagues.
- Ability to multitask and work in a fast-paced environment, with a high level of adaptability and flexibility.
- Fluent in English, with excellent written and verbal communication skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to hr@roami.com.
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