Hotel Service Ambassador

1 month ago


Manila, National Capital Region, Philippines Hotel Okura Manila Full time

We are seeking an experienced and skilled Hotel Service Ambassador to join our team at Hotel Okura Manila. This is a fantastic opportunity to work in a fast-paced environment, providing exceptional service to our guests and ensuring their stay with us is memorable.

About the Role

As a Hotel Service Ambassador, you will be responsible for managing all aspects of guest accommodation, from check-in to check-out. You will be the first point of contact for our guests and will be responsible for providing them with information about our hotel, available rooms, rates, and amenities.

You will also be responsible for registering guests, collecting necessary information, and welcoming them upon their arrival. Additionally, you will need to respond to clients' complaints in a timely and professional manner, liaise with our housekeeping staff to ensure all rooms are clean and tidy, and confirm group reservations and arrange personalized services for VIP customers.

Key Requirements:

  • Self-confidence
  • Strong computer skills
  • Minimum 1-2 years of experience in a similar customer-focused environment
  • Reliable transportation
  • Opera PMS experience is a benefit but not a requirement

Benefits:

  • Competitive salary: PHP 35,000 - PHP 45,000 per month (estimated)
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

If you have what it takes to provide exceptional service and are passionate about delivering memorable experiences to our guests, please apply now



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