Digital Transformation Expert

3 days ago


Iloilo City, Western Visayas, Philippines Manpower Core Group Inc. Full time

Company Overview

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Manpower Core Group Inc. is a leading provider of business process outsourcing solutions, committed to delivering exceptional results for our clients.

We are currently seeking a highly skilled Digital Transformation Consultant to join our team and drive innovative change in the insurance industry.

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Job Description

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  • Identification of opportunities followed by project execution to meet agreed targets with clients.
  • LEAN Six Sigma and Digital Transformation Project mentoring.
  • Build curated, market-leading transformation solutions for clients working with cross-functional teams (internal and external).
  • Market research across best-in-class CX practices, contact center demands, evolving trends, etc.
  • Adherence to internal protocol around project identification, execution, etc. through design thinking workshops, due diligence, re-imagining customer journeys, blueprinting activities, etc., keeping in mind customer effort reduction and improving straight-through processing.
  • Conduct Lean Six Sigma trainings.
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Required Skills and Qualifications

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  • 8 to 10 years' experience in the field.
  • Open to non-BPO relevant experience (night shift).
  • System working knowledge required: basic computer knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).
  • Language proficiency (English) - good/excellent.
  • Should possess good analytical skills, communication, and negotiation skills.
  • Excellent knowledge of Excel, Word, PowerPoint & Minitab.
  • Certified Greenbelt/Blackbelt.
  • Project management and design thinking practitioner.
  • P&C Insurance experience.
  • CX Transformation experience.
  • Action and results-oriented, self-driven person with high energy level, analytical and structured, quality-focused, and adaptable.
  • Willing to relocate in Iloilo City.
  • Flexible with work arrangement - shifting schedule and 100% work from the office.
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Benefits

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A competitive salary up to 195K and a dynamic work environment that offers opportunities for growth and development.

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Others

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This role requires a strong passion for digital transformation and a willingness to drive change in the insurance industry. If you are a motivated and results-driven individual looking for a new challenge, please apply today.



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