Consultant - Digital Transformation (Insurance)

6 days ago


Iloilo City, Western Visayas, Philippines Gratitude Philippines Full time
Job Description

Identification of opportunities followed with project execution to meet the agreed targets with clients.

LEAN Six Sigma and Digital Transformation Project mentoring.

Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external).

Market research across best-in-class CX practices, contact center demands, evolving trends etc.

Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.

Conduct Lean Six Sigma trainings.

Qualifications
  • 8 to 10 years' experience in the field.
  • Open to non BPO relevant experience (night shift).
  • System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications).
  • Language proficiency (English) - Good/ Excellent.
  • Should possess good analytical skills, communication, and negotiation skills.
  • Excellent knowledge of Excel, Word, Power point & Minitab.
  • Certified Greenbelt/Blackbelt.
  • Project management and design thinking practitioner.
  • P&C Insurance experience.
  • CX Transformation experience.
  • Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable.
  • Willing to relocate in Iloilo City.
  • Flexible with work arrangement - shifting scheduled and 100% work from the office.
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