Administrador de Aplicaciones Salesforce

7 days ago

Manila, National Capital Region, Philippines beBeeConsultor Full time $900,000 - $1,200,000
Consultor Salesforce

Buscamos un consultor de soporte Salesforce altamente calificado y con experiencia para brindar soluciones a nuestros clientes en la mejora de aplicaciones Salesforce.

Nuestra empresa busca un analista/consultor de soporte Salesforce que sea responsable de resolver tickets de soporte, identificar causas raíz, colaborar con usuarios finales y garantizar la estabilidad y el rendimiento de la plataforma Salesforce.

Responsabilidades Clave:

  • Brindar soporte diario a aplicaciones Salesforce en un entorno dinámico.
  • Analizar y resolver incidentes, solicitudes de servicio y cambios dentro de los SLAs definidos.
  • Realizar análisis de causa raíz y aplicar soluciones a largo plazo.
  • Colaborar con usuarios para entender problemas y ofrecer soporte funcional y técnico.
  • Desarrollar y desplegar mejoras, correcciones y cambios de configuración siguiendo las mejores prácticas de Salesforce.
  • Mantener y mejorar la documentación del sistema, incluyendo especificaciones técnicas y guías de usuario.
  • Monitorear el rendimiento del sistema e identificar áreas de mejora de manera proactiva.
  • Participar en gestión de versiones, pruebas y despliegues.

Calificaciones Preferidas:

  • Más de 7 años de experiencia práctica en desarrollo y consultoría Salesforce.
  • Amplio conocimiento en configuración de Salesforce, Apex, Visualforce, Lightning Components (Aura/LWC).
  • Experiencia comprobada en entornos AMS o soporte en producción.
  • Sólido entendimiento de procesos ITIL y herramientas de tickets (ej., ServiceNow, Jira).
  • Excelentes habilidades de resolución de problemas y análisis.
  • Capacidad de comunicación efectiva con stakeholders técnicos y no técnicos.
  • Capacidad para trabajar en entornos dinámicos y acelerados.
  • Familiaridad con metodologías Ágiles.
  • Sólido conocimiento de procesos de negocio y cómo Salesforce puede optimizarlos.

Idiomas:

  • Español – Nativo
  • Inglés – Fluido

Modalidad: Remota.

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