Digital Resolution Specialist

7 days ago

Rizal, Philippines beBeeProblem Full time ₱2,500 - ₱3,500

Job Title: Digital Resolution Specialist

The role of the Digital Resolution Specialist involves using digital channels to resolve customer issues in a professional and efficient manner, ensuring high levels of customer satisfaction and retention.

Main Responsibilities:

  • Resolving customer complaints in a timely and effective manner.

Key Qualifications

  • Strong communication and interpersonal skills in English and Vietnamese.
  • At least 3 years of experience in international contact centers.
  • Good technical knowledge and troubleshooting skills with proficiency in Excel and other MS Office tools.
  • Excellent written and oral communication, listening, and comprehension skills.
  • Able to de-escalate customer frustration and build strong relationships.
  • Superior problem-solving skills and ability to work independently and objectively.
  • Dedication to customer experience and adaptability to change.

Work Environment

  • Mid-senior level position.
  • Full-time employment.
  • Management and manufacturing job function.
  • IT services and consulting industry.

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