
Chief Information Governance Specialist
1 week ago
The role of a Knowledge Manager is pivotal in an organization, responsible for overseeing the entire knowledge management ecosystem. This involves strategic leadership and process ownership to ensure that knowledge articles are accurate, timely, relevant, and consistent.
This position requires a deep understanding of ITIL v4 and KCS v6 methodologies, as well as hands-on experience with Systems Administration and broader IT Support/infrastructure. The ideal candidate will possess exceptional technical acumen and linguistic proficiency to translate complex technical concepts into clear, actionable knowledge for diverse audiences.
- Key Responsibilities:
- Define, implement, and continuously improve the IT knowledge management strategy and processes.
- Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
- Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
- Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation.
Required Skills and Qualifications:
- In-depth knowledge of operating systems (Windows, Linux), hardware, networking, and IT security concepts.
- Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.
- Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.
- Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.
Benefits:
- Great Place to Work certified for 4 consecutive years
- Remote work
- Global exposure
We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive compensation package
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