Customer Service Team Member
3 days ago
TASQ Staffing Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through timely and effective issue resolution.
About the Role
This role involves working with customers to identify, replicate, and resolve errors or defects using various communication methods. You will also be responsible for maintaining a friendly and empathetic tone in all interactions to achieve high customer satisfaction scores.
Key Responsibilities
* Timely ticket response: Address customer inquiries promptly through the product ticket system to ensure a smooth support experience.* Error replication: Work with customers to identify, replicate, and resolve errors or defects using various communication methods.* Knowledge base utilization: Identify recurring service requests in your area of expertise and create or recommend knowledge base articles to reduce ticket volume and improve efficiency.* Customer service excellence: Maintain a friendly and empathetic tone in all interactions, ensuring proactive and timely responses to achieve high customer satisfaction scores.* Training and support: Conduct training sessions for new and existing customers via phone and email, and promote the use of knowledge base resources to enhance product utilization and customer success.
Requirements
* Bachelor's degree or equivalent in an accounting-related field* Experience in CSR roles, preferably in BPO settings* Strong analytical and problem-solving skills* Excellent communication and interpersonal skills* Ability to work effectively in a fast-paced environment* Familiarity with general accounting principles and practices* Proficiency in using software applications, particularly those related to accounting functions* Strong organizational and time management skills
Benefits
* Competitive salary and benefits package* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance* Access to ongoing training and development programs* Flexible work arrangements and work-life balance* Wellness initiatives and employee engagement activities
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