Account Management Specialist

5 days ago


Manila, National Capital Region, Philippines Maynilad Water Services, Inc. Full time

As a Customer Service Specialist at Maynilad Water Services, Inc., you will play a critical role in ensuring the highest levels of customer satisfaction and loyalty.

About the Position:

This role requires a unique blend of technical knowledge, business acumen, and excellent communication skills. The ideal candidate will have a passion for delivering exceptional customer service and a commitment to continuous learning and improvement.

Key Responsibilities:

  • Develop and implement effective strategies to enhance customer satisfaction and loyalty.
  • Investigate and resolve complex customer complaints and issues, often requiring creative problem-solving and negotiation skills.
  • Collaborate with internal teams to identify and prioritize process improvements that drive customer-centric outcomes.
  • Maintain accurate and up-to-date records and reports, using CRM tools to track customer interactions and feedback.
  • Provide coaching and mentoring to colleagues to enhance their customer service skills and knowledge.


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