Account Management Specialist

4 days ago


Manila, National Capital Region, Philippines TapTalent Full time

We are seeking an experienced Account Management Specialist to drive customer success and satisfaction at TapTalent.

This role involves developing and maintaining strong relationships with clients, identifying upsell opportunities, and collaborating with cross-functional teams to enhance our offerings.

Main Responsibilities
  1. Develop and maintain strong relationships with clients, understanding their needs and goals.
  2. Identify upsell opportunities based on client needs and proactively communicate these opportunities to relevant stakeholders.
  3. Collaborate with cross-functional teams to address client feedback and enhance our offerings.
  4. Monitor customer engagement and satisfaction metrics to identify areas for improvement.
Essential Skills
  • Minimum 2 years of experience in customer success or account management roles.
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills in English.
  • Able to work collaboratively in a team-oriented environment.
  • Experience with CRM software is a plus.


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