Technical Support Associate

6 days ago


Antipolo City, Calabarzon, Philippines J-K Network Services Full time

About J-K Network Services

A leading IT firm dedicated to digital transformation, we strive to boost business profitability and support our clients, staff, and partners.

Job Description

This role focuses on delivering exceptional customer service through chat support, ensuring timely resolutions and maintaining customer satisfaction.

Key Tasks

  1. To respond promptly to customer inquiries and provide accurate information.
  2. To help customers make informed decisions about product choices or finding suitable products.
  3. To effectively resolve customer complaints and offer suitable alternatives, adhering to set deadlines.
  4. To work collaboratively with teams to develop innovative solutions.
  5. To identify and resolve common product or service issues efficiently.

Qualifications

  • Degree in a relevant field.
  • Minimum 1 year of experience in a related Customer Service position (Chat Support).
  • Possibility to work onsite.
  • Willingsness to participate in face-to-face interviews when requested.
  • Readiness to begin work immediately.

Compensation and Benefits

  • Mandatory Government Benefits.
  • HMO plan.
  • Annual bonus.
  • Vacation days.
  • Sick leave entitlements.


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