Customer Dispute Specialist
1 day ago
Resolve Customer Issues with empathy and professionalism.
This role involves handling high-priority customer complaints, disputes, and sensitive issues via phone. You will act as the primary point of contact, taking ownership of issues from start to finish.
To succeed in this position, you should possess exceptional verbal and written communication skills, emotional intelligence, and critical thinking abilities.
Key Responsibilities:- De-escalation and Resolution: Resolve complex problems through critical thinking and proactive approach.
- Stakeholder Management: Coordinate with internal stakeholders to gather information and ensure timely resolutions.
- Documentation and Reporting: Document all customer interactions and resolutions in Zendesk for clear recordkeeping and issue identification.
Core Skills and Competencies:
- Verbal and Written Communication: Articulate complex ideas clearly and concisely.
- Emotional Intelligence and Empathy: Understand customer emotions and respond appropriately.
- Critical Thinking and Problem-Solving: Approach problems with a logical and methodical mindset.
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