Claims Examiner Specialist

2 months ago


Ortigas Pasig City, Philippines PH Global Jet Express Inc. Call Center Full time
About You

We are seeking a highly skilled Claims Examiner Specialist to join our team at PH Global Jet Express Inc. Call Center.

Required Qualifications:

  • Bachelor's Degree in Operations Management or related field.
  • At least 1 year of experience in claims and arbitration, preferably in a related field.
  • Proficient in Microsoft Office and relevant software.
  • Excellent verbal and written communication skills, with the ability to explain claims validation and arbitration investigation.
  • Strong background in Logistics Operations or E-Commerce.
  • Exceptional problem analysis and resolution skills.
  • Ability to maintain composure in high-pressure situations and make wise decisions.
About the Role

This role involves handling claims arising from courier services, including goods loss, delays, and damages.

Key Responsibilities:

  • Review claim documents and evidence provided by customers or platforms, ensuring completeness and accuracy.
  • Maintain and manage claims files, ensuring they are achieved and stored according to company standards.
  • Track and follow up on the progress of claims processing to the regional claims team.
  • Compute delays using the platform's SLA.
  • Make fair and reasonable arbitration decisions based on company policy and relevant regulations.
What We Offer

As a Claims Examiner Specialist, you will be part of a dynamic team that values teamwork, service excellence, and customer satisfaction.

Compensation Package:$55,000 - $65,000 per annum, depending on qualifications and experience.



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