Revenue Growth Specialist

19 hours ago

Quezon City, National Capital Region, Philippines beBeeRenewal Full time $100,000 - $150,000
Job Overview

The Renewals Manager is responsible for the day-to-day management of assigned customer accounts, focusing on recurring revenue and software asset management. This role involves developing strong customer relationships to promote retention and loyalty, with a deep understanding of CPQ quoting and license auditing.

Key Responsibilities
  • Be a licensing expert and understand all owned assets within assigned accounts
  • Develop complex software quoting expertise
  • Understand Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
  • Collaborate with professional services, technical support, and regional sales teams for smooth onboarding of new customers
  • Work closely with customers during the renewal process for optimal retention
  • Establish direct relationships with sales teams to drive expansions
  • Review client requests with technical support, product management, and regional sales teams and escalate as necessary
  • Identify at-risk accounts and take appropriate action or escalate when needed
  • Proactively manage and grow customer relationships, including identifying key stakeholders
  • Start the procurement/renewal process three months prior to the renewal date to ensure timely renewals
Qualifications
  • BA/BS degree preferred or equivalent experience
  • 4+ years of experience in a similar role, such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
  • Knowledge of privilege access management and cybersecurity best practices
  • Experience with Privilege Access Service solutions like CyberArk, BeyondTrust, Thycotic is a plus
  • Comfortable interfacing with complex, multi-divisional, multi-geographical clients, preferably at the director level
  • Ability to understand high-level technical aspects of the product and provide business and technical solutions to optimize customer use
  • Competency in Salesforce and Customer Success Management platforms
  • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment
  • Excellent verbal and written communication skills
Culture & Benefits

We value passionate problem-solvers who contribute to making the world a safer place. We invest in smart, self-motivated individuals who collaborate effectively. Our culture is guided by STRONG core values: Spirited, Trust, Respect, Ownership, Nimble, Global.

We offer competitive salaries, an equity and bonus program, excellent benefits, including medical, dental, and vision insurance, pension/retirement matching, comprehensive life insurance, employee assistance programs, generous discretionary time off, and paid company holidays.

We are an Equal Opportunity and Affirmative Action employer, prohibiting discrimination and harassment based on protected characteristics.

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