Disability Case Specialist Manager

7 days ago


Manila, National Capital Region, Philippines Sun Life Global Solutions – Philippines Full time
About the Role

We are seeking a highly skilled Disability Case Specialist to join our team at Sun Life Global Solutions – Philippines.

The ideal candidate will have experience in disability case management, with a strong understanding of contractual, medical, functional and occupational information.

This role involves adjudicating disability claims, conducting telephone interviews, and working collaboratively with clients, lawyers, and healthcare practitioners to provide claim status and communicate decisions while maintaining confidentiality.

The successful candidate will also be responsible for building strong relationships with our clients, identifying and assessing medical and non-medical influencing factors, and participating in face-to-face client meetings.

Additionally, the successful candidate will need to engage in continuous learning about disability practices and tools.

Key Requirements:

  • College Graduate.
  • At least 2 years related experience in disability case management (e.g. short term disability, worker's compensation, long term disability).
  • Strong BPO Healthcare experience.
  • Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.


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