Contact Center Operations Manager

Job Overview:We are seeking a seasoned Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. As a key member of our management team, you will be responsible for ensuring seamless functioning across all channels, maintaining service level agreements (SLAs), and prioritizing case resolution based on urgency and...

Contact Center Manager Job Summary:">We are IGT Technologies Philippines, Inc., a leading provider of innovative solutions in the gaming industry. Our company is committed to delivering exceptional customer experiences through our products and services.We are seeking a Contact Center Manager to join our team, responsible for overseeing the day-to-day...

We are looking for an experienced Contact Center Operations Manager to oversee the day-to-day operations of our contact center team. The successful candidate will be responsible for ensuring seamless communication between customers and our agents, achieving high-quality service standards, and driving business results through strategic planning and...

Job DescriptionWe are seeking a highly skilled Contact Center Manager to lead our customer service team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the contact center, ensuring that all interactions with customers are handled efficiently and effectively.Key ResponsibilitiesTeam Supervision:...

The Google Operations Center is seeking a skilled Tech Process Team Lead to support our partners on payment processing and facilitation. As a key member of our team, you will work closely with operations, engineering, and finance groups to develop technical solutions and troubleshoot partner issues.Responsibilities:Manage a team of tech process analysts and...

Avature is seeking a seasoned professional to fill the role of Capacity Planning and Workforce Analytics Lead. In this position, you will lead the development and implementation of strategies to improve contact center capacity and efficiency.About the JobAs a key member of the contact center operations team, you will analyze historical data, identify trends,...

About UsNTT Business Process Outsourcing is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Our ApproachWe believe in the power of possibility and are dedicated to making it happen. At NTT Business Process Outsourcing, we understand that our people are at the...

**About the Role:**We are looking for a highly motivated Contact Center Operations Specialist to join our team at Visasoft Ltd. The successful candidate will be responsible for providing support for call volume analysis and patterns, supporting the normalization of historical data, and making suggestions regarding adjustments and overtime where necessary.Key...

About the PositionWe are seeking a highly skilled Contact Center Operations Manager to join our team at Ubiquity. In this role, you will play a critical part in driving business objectives and ensuring Service Level Agreements (SLAs) are met.Your primary responsibility will be to proactively manage contacts and queues in real-time, ensuring that planned and...

Contact Center Technical ExpertFive9 Philippines Inc. is an industry leader in cloud contact center solutions, trusted by over 3,000 customers worldwide.Our company's mission is to deliver exceptional customer experiences through innovative technology and collaborative teamwork.As a Contact Center Technical Expert, you will play a critical role in ensuring...

Key Responsibilities:Manage Contact Center Operations: Oversee the implementation and continuous maintenance of programs within the contact center.Develop Service Policies: Direct the development of service policies within the contact center, ensuring alignment with overall business strategies.Ensure Compliance: Responsible for ensuring compliance with...

VISMAY INTERNATIONAL CORP. is seeking a talented Contact Center Management Expert to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve our customer service operations.You will work closely with our sales and marketing teams to ensure that our customers receive the highest...

About the RoleLoop Contact Solutions, Inc. is a leading provider of contact centre services, delivering exceptional customer experiences to a diverse range of clients across industries. As the Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our contact centre, ensuring seamless service delivery and exceptional...

Responsibilities and Deliverables:Issue Escalation & Resolution: Respond to routing and tool outages, escalate critical issues, and support business continuity and recovery procedures (BCRP events).Daily Forecasting: Forecast daily contact volumes and staff availability using historical trends and real-time data.This Contact Center Planning Manager will...

**Job Title:**We are seeking an experienced Contact Center Operations Specialist to join our team at IntouchCX. The ideal candidate will have experience in maintaining and developing operational statistics, financial management information, and results reporting.**Responsibilities:Work directly with Operations Workforce Optimization teams to deliver client...

Job Summary:We are seeking a highly organized and detail-oriented Contact Center Supervisor to oversee the day-to-day operations of our contact center. The successful candidate will lead the customer service team, ensuring that all interactions meet the highest standards of quality and professionalism.Responsibilities: Establish and maintain communication...

About the RoleThe Senior Quality Manager is responsible for driving quality excellence in our contact center operations. This involves leading a high-performing team, developing and implementing quality assurance processes, and ensuring compliance with industry standards and client expectations.Develop and implement quality assurance processes and frameworks...

Job SummaryThe Service Delivery Specialist will be responsible for delivering exceptional customer service and ensuring smooth operation of a team of 10 in a contact center environment.The ideal candidate will have a strong understanding of contact center operations, including queue management, scheduling, and case handling best practices.Key...

The Contact Center Team Lead will be responsible for achieving the service level agreements and business performance goals by encouraging and improving the accuracy and efficiency of team members according to governance to SOPs, Call Center Scripts, etc.This role will identify Contact Center areas for improvement on daily operational processes and provide...

MicroSourcing is seeking an experienced Global Operations Lead to spearhead our Contact Center Solutions. This role requires a deep understanding of BPO operations, process optimization, workforce management, and client relations, with a focus on driving business success through exceptional service delivery and financial performance.The ideal candidate will...