Payroll Support Specialist
7 days ago
About the Job:
We are looking for a talented Payroll Support Specialist to join our team at Sprout Solutions. In this role, you will be responsible for providing high-quality technical support for our software.
Key Responsibilities:
- Working closely with the Development team to resolve technical issues.
- Escalating customer complaints and resolving them independently.
- Documenting troubleshooting steps and resolutions.
- Providing training to customers as needed.
- Offering technical support to clients and engineers' expertise to troubleshoot and modify software solutions.
- Investigating and reproducing issues, finding fixes and workarounds, and ensuring software operability.
- Highlighting technical risks and contributing to mitigation efforts.
- Analyzing business and application perspectives on production issues and suggesting corrections.
- Conducting impact assessments and contributing to Root Cause Analysis of critical issues.
- Communicating with Customer Support to clarify customer issues and verify resolutions.
Qualifications:
- Bachelor's degree in Human Resources Management, Accounting, or related field.
- Minimum two years of experience in Philippine Payroll.
- Strong analytical skills.
- Comprehensive knowledge of payroll and tax regulations.
- Proficient in MS Excel.
- Excellent English communication skills.
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