Front Desk Customer Support Specialist

2 days ago


Mandaue City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000

Job Summary

  • We're seeking a highly skilled and professional Front Desk Support specialist to provide exceptional customer service via phone.

Key Responsibilities:

  • Answer incoming calls promptly and professionally
  • Route callers to the appropriate department or team member
  • Provide general information about our company, services, and processes when applicable
  • Maintain accurate call logs and messages
  • Follow established protocols and update internal directories as needed
  • Work closely with internal teams to understand current priorities and workflows
  • Represent the company with a warm and helpful demeanor in all communications

Requirements:

  • Prior experience in a receptionist, call center, or customer service role (at least three years)
  • Excellent verbal communication and listening skills
  • Strong interpersonal skills with a pleasant, professional phone manner
  • Ability to quickly understand and navigate our company structure and team functions
  • Tech-savvy and comfortable with VoIP systems, call management software, and basic CRM tools
  • Reliable internet connection and quiet, professional remote work environment

Why You'll Love This Role:

  • Opportunity to work with a world-class team that values professionalism, positivity, and people-first support
  • Chance to make a real impact in a fast-growing organization
  • A dynamic and supportive work environment that encourages growth and development


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