Customer Service Representative with Experience

2 weeks ago


Ayala Alabang, National Capital Region, Philippines Neksjob Full time
Job Summary

We are seeking a highly skilled Customer Service Representative with experience in the travel industry to join our team at Neksjob. As a key member of our customer support team, you will be responsible for providing top-notch service to travelers, handling inquiries about flights, hotel bookings, car rentals, and travel packages.

Key Responsibilities
  • Provide clear and effective communication with customers via phone, email, or chat, ensuring a smooth customer experience.
  • Handle inquiries about flights, hotel bookings, car rentals, and travel packages with a high level of accuracy and efficiency.
  • Utilize excellent communication skills to engage with customers in a range of situations, from simple inquiries to complex issues.
  • Work collaboratively with internal teams to resolve customer complaints and issues in a timely and professional manner.
Requirements
  • High School Graduate or equivalent.
  • At least 1 year of experience in a customer-facing role, preferably in the travel industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Ability to work full-time and adapt to a shifting schedule.
  • Amenability to work on-site.
Why Choose Neksjob?
  • Competitive salary and exciting performance bonuses.
  • Comprehensive healthcare benefits and career advancement opportunities.
  • Promote within the company and a dynamic work environment.


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