Operations Director, Consumer Banking Support Team Leader
17 hours ago
About Axos Business Center
We are a leading provider of financial services, dedicated to delivering exceptional customer experiences. Our mission is to empower individuals and businesses with innovative solutions that meet their unique needs.
Job Summary
The Operations Manager, Consumer Banking Contact Center will be responsible for overseeing the day-to-day operations of our contact center, ensuring seamless customer interactions and efficient issue resolution. This role requires strong leadership skills, analytical abilities, and excellent communication skills.
Key Responsibilities
- Direct oversight and management of the contact center team
- Identify and execute operational efficiencies to improve customer satisfaction and employee productivity
- Evaluate and report on team performance, providing coaching and training as needed
- Collaborate with cross-functional teams to develop and implement process improvements
Requirements
To succeed in this role, you will need:
- Proven experience in contact center management or a related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing priorities
About Us
Axos Business Center is a dynamic and innovative company, committed to delivering exceptional customer experiences through our cutting-edge financial services. We offer a collaborative work environment, competitive compensation packages, and opportunities for professional growth and development.
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