Digital Operations Director

14 hours ago


Angeles City, Central Luzon, Philippines TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. We aim to deliver exceptional experiences to our clients through innovative approaches.

Our success can be attributed to our People First culture, which enables us to grow, innovate, and attract top talent from diverse backgrounds.

Job Summary:

An Operations Manager is responsible for driving business growth by leading teams to achieve their targets. Key responsibilities include developing plans for Teammates and Team Leaders, identifying areas for improvement, and assigning tasks accordingly.

Key Tasks:

  1. Develop effective plans to help Teammates and Team Leaders reach their targets;
  2. Identify strengths and weaknesses of Teammates and Team Leaders and guide them accordingly;
  3. Assign tasks that leverage Teammates and Team Leaders' strengths while addressing their weaknesses;
  4. Build trust and respect among team members through regular communication and feedback;
  5. Continuously improve daily processes and practices to drive business growth.

Requirements:

  • At least 3 years of working experience in customer experience operations and management roles;
  • At least 1 year sales experience;
  • Skills in leading and managing an operations team;
  • Good track record of meeting and delivering targets;
  • Great verbal and written communications skills;
  • Aptitude for multi-tasking and working in a fast-paced environment;
  • Ability to take the lead in analyzing situations and data.

What We Offer:

TaskUs provides a comprehensive package of benefits, including competitive industry salaries, opportunities for professional growth, and a supportive work environment.



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