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Customer Support Representative

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time

Company Overview: KMC Solutions is a renowned customer-centric organization that prides itself on providing exceptional service to its global customers. Our team is dedicated to ensuring that every interaction with our customers is of the highest quality.

Job Description: As a Customer Support Advocates, you will play a critical role in representing our customer-obsessed culture. You will be responsible for providing an exceptional customer experience through voice, chat, email, SMS, or over social media channels. Your primary goal will be to ensure that customers receive high-quality and consistent service at all times.

Key Responsibilities:

  • • Provide exceptional customer service experience via phone, email, chat, SMS, or over social media • Work closely with other teams to ensure customer feedback is heard and provide ideas for improvements • Demonstrate excellent understanding of our customer base and ensure tone of company is in every interaction • Respond to customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues • Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

Requirements:

  • • Excellent verbal and written communication skills • Customer-first mindset with empathic approach to problem-solving • Adaptable to changing or rotating schedule depending on company's needs • Can-do attitude with enthusiasm for working every day • Professional, personable, and willing to adapt to change • Creative mind to create memorable customer service experiences • Willingness to go above and beyond to provide outstanding white glove customer service