Technical Expert Advisor

2 weeks ago

Porac, Philippines beBeeAdvocate Full time $60,000 - $80,000

Job Description

This role is responsible for delivering exceptional technical support to customers, partners, and colleagues in a fast-paced environment. The successful candidate will provide hands-on troubleshooting, feature explanation, and best practice guidance to ensure top client satisfaction.

The Technical Support Advocate must be able to maintain efficiency, professionalism, and understanding of our services and team needs. They will work closely with the team to deliver high-quality support and contribute to continuous improvement initiatives.

Required Skills and Qualifications

  • At least 3 years of technical support experience, supporting customers via email and chat
  • Basic knowledge of web and mobile applications
  • Experience with SaaS products
  • A passion for creating exceptional customer experiences
  • Ability to thrive in a dynamic environment
  • Metrics-driven with high-volume interaction handling skills
  • Strong conflict resolution and communication skills
  • Creative problem-solving abilities
  • Good judgment and empathy
  • Proactive with minimal supervision

Benefits

  • Private Health Insurance
  • Paid Time Off
  • Training & Development

Additional Requirements

  • Support team initiatives and projects
  • Identify opportunities for contribution and growth
  • Gather and share customer insights for continuous improvement
  • Experience working remotely with little supervision
  • Knowledge of SQL and databases
  • Experience with log-monitoring tools like Datadog
  • Proficiency in English (written and spoken)

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