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Midas Implementation and Upgrade Lead

2 weeks ago

Pasig, National Capital Region, Philippines Finastra Full time

Job Summary:

We are looking for a strategic director of professional services to lead our profitable midas practice. As a key member of our team, you will be responsible for overseeing project management activities, managing customer relationships, and investigating technical defects.

Key Responsibilities:

  • Ensure the midas services practice is profitable and meets customer commitments.
  • Collaborate with product and customer support teams to align delivery and support timelines with project plans.
  • Develop excellent relationships with customers and ensure their needs are met.
  • Manage and allocate resources for a team of consultants and project managers.

Requirements:

  • Significant experience with midas and/or core banking software.
  • Strong leadership skills with experience in managing multidisciplinary teams.
  • Experience in pre-sales activities, including project scoping, estimations, and SOWs.
  • Strong project management experience, particularly in software implementation and deployment.
  • Customer management skills with a focus on ensuring customer success.