Business Leader for API Strategy

2 days ago

Taguig, National Capital Region, Philippines American Express Full time

About the Role

We are seeking a highly skilled Senior Engineering Manager to lead our API strategy and portfolio. The successful candidate will be responsible for defining and driving production management strategies to ensure high availability, improved resiliency, and enhanced observability.

Key Responsibilities

  • Define and drive production management strategies to ensure high availability, improved resiliency, and enhanced observability.
  • Lead incident response process, ensuring reduction in Mean Time To Recovery (MTTR) with an objective of minimizing business impacts.
  • Develop root cause analysis and implement corrective actions to continuously improve system reliability.
  • Contribute to API strategy goals to provide best-in-class seamless integration for our customers and partners.
  • Drive automation-first principle for change deployments, scaling, and incident response.
  • Improve end-to-end observability to gain insights into system performance and identify areas for improvement.
  • Design and implement disaster recovery plans and business continuity strategies.

Requirements

  • Bachelor's degree in Engineering, Science or Technology.
  • 8+ years experience working as an SRE, production management, or similar role with a minimum of 2 years experience in leadership roles.

Preferred Qualifications

  • Hands-on experience on Service Mesh, Docker, Kubernetes and OpenShift technologies.
  • Experience with monitoring and alerting tools such as Prometheus, Dynatrace, Grafana, Elasticsearch, Fluentd and Kibana (EFK), Splunk etc.
  • Proficiency on pipeline-based deployments via CICD framework.
  • Proficiency on at least one programming languages/tools including Python, Golang, Ansible etc.
  • Knowledge on networking concepts including TCP/IP, DNS, and load balancing.
  • Excellent problem-solving skills, and the ability to quickly diagnose and resolve sophisticated issues.
  • Knowledge on incident management frameworks (ITIL, SRE principles).
  • Strong communication skills, and ability to collaborate with multi-functional teams.
  • Strong analytical and problem-solving skills, with a track record of improving resiliency and availability of the systems.
  • Proven track record to lead, mentor and scale team members in a fast-paced production environment.
  • Proven success in building a high-performance, reliability-focused engineering culture.

About American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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