Senior Engineering Manager

7 days ago


Taguig, National Capital Region, Philippines American Express Full time

About the Role

We are looking for a Senior Engineering Manager to lead our API portfolio. The successful candidate will be responsible for leading high-performing production management & engineering teams, and ensuring successful delivery of scalable and secure solutions.

Key Responsibilities

  • Define and drive production management strategies to ensure high availability, improved resiliency, and enhanced observability to support growing A2A, B2B and B2C API workloads.
  • Lead incident response process, ensuring reduction in Mean Time To Recovery (MTTR) with an objective of minimizing business impacts.
  • Develop root cause analysis and implement corrective actions to continuously improve system reliability.
  • Contribute to API strategy goals to provide best-in-class seamless integration for our customers and partners.
  • Drive automation-first principle for change deployments, scaling, and incident response.
  • Improve end-to-end observability to gain insights into system performance and identify areas for improvement.
  • Design and implement disaster recovery plans and business continuity strategies.
  • Provide strong leadership to a geographically dispersed team and prioritize the projects as situation demands.
  • Lead and mentor a strong team of software engineers fostering a culture of reliability and operational excellence.

Requirements

  • Bachelor's degree in Engineering, Science or Technology.
  • 8+ years experience working as an SRE, production management, or similar role with a minimum of 2 years experience in leadership roles.

Preferred Qualifications

  • Hands-on experience on Service Mesh, Docker, Kubernetes and OpenShift technologies.
  • Experience with monitoring and alerting tools such as Prometheus, Dynatrace, Grafana, Elasticsearch, Fluentd and Kibana (EFK), Splunk etc.
  • Proficiency on pipeline-based deployments via CICD framework.
  • Proficiency on at least one programming languages/tools including Python, Golang, Ansible etc.
  • Knowledge on networking concepts including TCP/IP, DNS, and load balancing.
  • Excellent problem-solving skills, and the ability to quickly diagnose and resolve sophisticated issues.
  • Knowledge on incident management frameworks (ITIL, SRE principles).
  • Strong communication skills, and ability to collaborate with multi-functional teams.
  • Strong analytical and problem-solving skills, with a track record of improving resiliency and availability of the systems.
  • Proven track record to lead, mentor and scale team members in a fast-paced production environment.
  • Proven success in building a high-performance, reliability-focused engineering culture.

About American Express

American Express values diversity and inclusion in the workplace and provides opportunities for growth and development for its employees. Benefits include:

  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities


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