Senior Engineering Manager
7 days ago
About the Role
We are looking for a Senior Engineering Manager to lead our API portfolio. The successful candidate will be responsible for leading high-performing production management & engineering teams, and ensuring successful delivery of scalable and secure solutions.
Key Responsibilities
- Define and drive production management strategies to ensure high availability, improved resiliency, and enhanced observability to support growing A2A, B2B and B2C API workloads.
- Lead incident response process, ensuring reduction in Mean Time To Recovery (MTTR) with an objective of minimizing business impacts.
- Develop root cause analysis and implement corrective actions to continuously improve system reliability.
- Contribute to API strategy goals to provide best-in-class seamless integration for our customers and partners.
- Drive automation-first principle for change deployments, scaling, and incident response.
- Improve end-to-end observability to gain insights into system performance and identify areas for improvement.
- Design and implement disaster recovery plans and business continuity strategies.
- Provide strong leadership to a geographically dispersed team and prioritize the projects as situation demands.
- Lead and mentor a strong team of software engineers fostering a culture of reliability and operational excellence.
Requirements
- Bachelor's degree in Engineering, Science or Technology.
- 8+ years experience working as an SRE, production management, or similar role with a minimum of 2 years experience in leadership roles.
Preferred Qualifications
- Hands-on experience on Service Mesh, Docker, Kubernetes and OpenShift technologies.
- Experience with monitoring and alerting tools such as Prometheus, Dynatrace, Grafana, Elasticsearch, Fluentd and Kibana (EFK), Splunk etc.
- Proficiency on pipeline-based deployments via CICD framework.
- Proficiency on at least one programming languages/tools including Python, Golang, Ansible etc.
- Knowledge on networking concepts including TCP/IP, DNS, and load balancing.
- Excellent problem-solving skills, and the ability to quickly diagnose and resolve sophisticated issues.
- Knowledge on incident management frameworks (ITIL, SRE principles).
- Strong communication skills, and ability to collaborate with multi-functional teams.
- Strong analytical and problem-solving skills, with a track record of improving resiliency and availability of the systems.
- Proven track record to lead, mentor and scale team members in a fast-paced production environment.
- Proven success in building a high-performance, reliability-focused engineering culture.
About American Express
American Express values diversity and inclusion in the workplace and provides opportunities for growth and development for its employees. Benefits include:
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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