Staff Planning Specialist

4 days ago


Quezon City, National Capital Region, Philippines TaskUs Full time
About the Role

You will coordinate with operations, clients, and client services to gather all relevant data related to forecasting and calculation of program requirements.

Maintain a roster of staff with accurate employee details which includes availability, preferences, and skills.

Publish over/under snapshots, and create action plans to address staffing gaps or minimize overages.

Ensure that the seating plan is accurate and adequate to meet operational needs.

We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Planning and Scheduling, and Real Time Management.


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