Systems Infrastructure Manager

Job Summary

We are seeking a skilled Systems Administrator to join our team. This is an exciting opportunity for a talented professional to take on new challenges and contribute to the success of our organization.

The successful candidate will have strong operational knowledge of Microsoft 365/O365 administration, experience with remote support and endpoint management tools, and excellent communication skills for supporting end-users remotely.

This role requires a process-oriented individual with strong attention to detail and documentation discipline. The ideal candidate will have a customer service mindset and be able to resolve issues efficiently.

Key Responsibilities

• Microsoft 365 / O365 Administration:
  • Manage accounts, groups, licenses, mail flow rules, and compliance features
  • Support Exchange Online, Teams, and SharePoint administration
• User Onboarding & Offboarding:
  • Provision and deprovision user accounts, devices, and collaboration tools
  • Ensure proper access controls and data handling during staff transitions
• Operational IT Support:
  • Provide Tier 1-2 ticket support for end-user issues (Windows/Mac endpoints, O365 apps, connectivity)
  • Escalate complex issues to the onshore sysadmin or vendors
• Device & Endpoint Management:
  • Enforce policies (via Intune or equivalent MDM)
  • Ensure patching, antivirus, encryption, and compliance on endpoints
• Access & Security Operations:
  • Maintain role-based access control (RBAC) and audit logs
  • Support MFA, password resets, and suspicious activity checks
• Documentation & Inventory:
  • Keep SOPs, asset registers, and account inventories updated
  • Maintain structured records of ticket handling and resolution

Requirements

• 4+ years' experience in IT systems administration or service desk (Tier 2 level)
• Strong operational knowledge of Microsoft 365/O365 administration
• Experience with remote support and endpoint management tools (Intune, RMM, etc.)
• Good communication skills for supporting end-users remotely
• Process-oriented with strong attention to detail and documentation discipline
• Customer service mindset, able to resolve issues efficiently
• Some scripting/automation capability (e.g., PowerShell) is a plus but not core

About Our Organization

We are a leading provider of managed services with over 9,000 professionals across 13 delivery centers.

We believe that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that celebrates individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

Commitment to Diversity and Inclusion

We are committed to fostering an inclusive culture that values diversity and promotes equal opportunities for all employees.

We celebrate the unique contributions of each individual and strive to create a work environment where everyone feels valued, respected, and empowered to succeed.

We believe that our diversity is our greatest strength, and we continue to work towards creating a workplace that reflects the world we serve.

Benefits

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements
• Career Growth: Take advantage of opportunities for continuous learning and career advancement
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture

Seniority Level

Mid-Senior Level

Employment Type

Full-time

Job Function

Information Technology

Industries

Outsourcing and Offshoring Consulting

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