Quality Assurance and Training Manager

Job Title: Quality Assurance (QA) ManagerAccount: TravelType of Support: VoiceWork Setup: Onsite at Central Bloc - 18th Floor, Central Bloc, Cebu IT ParkWork Shift: ShiftingSalary: Up to 68k packageStart Date: ASAPHeadcount: 1Job Summary:We are seeking an experienced Quality Assurance (QA) Manager to lead and manage the quality assurance team for our travel...

Are you an experienced Training & Quality Specialist with a strong background in the BPO industry? We're looking for a highly skilled professional to lead training initiatives and drive quality assurance in a fast-paced customer service environment.Role Overview:As a Training & Quality Specialist, you will be responsible for developing and implementing...

Are you an experienced Training & Quality Specialist with a strong background in the BPO industry? We're looking for a highly skilled professional to lead training initiatives and drive quality assurance in a fast-paced customer service environment. Role Overview: As a Training & Quality Specialist , you will be responsible for developing and...

We are seeking a highly skilled Quality Assurance Professional to join our team at XtendOps. The ideal candidate will have previous experience in training or quality assurance within a BPO environment.Job Description:The role involves designing, delivering, and evaluating training programs to ensure agents meet performance standards. Additionally, the...

Job Title: Quality Assurance ManagerWe are seeking a highly experienced Quality Assurance Manager to lead our quality assurance team and drive excellence in call quality.The ideal candidate will have a strong background in quality assurance methodologies and performance management, with a minimum of 4-5 years of experience as a QA Manager. Key...

Quality Assurance Manager | Onsite | BPO (CEBU)The Hird - PhilippinesNegotiableOn-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionLocation: Cebu City OnsiteStart Date: ASAPQualifications & Experience:Minimum 4-5 years of experience as a QA Manager (travel account or telco preferred).Must be a college level (at least 2nd year...

About UsWe're hiring a Senior Quality Assurance Manager to join our QA team at JobsAvenuePH.In this role, you'll oversee the evaluation of customer interactions, develop quality assurance strategies, and provide coaching to agents.Your Key Responsibilities:Evaluate customer interactions to ensure compliance with industry regulations and company...

Job DescriptionCognizant Technology Solutions Philippines Inc. is a leading global professional services company that transforms clients' business, operating and technology models for the digital era.We are seeking a Quality Assurance Director to drive quality assurance and continuous improvement initiatives across our BPO insurance operations in Cebu,...

Join our mission in making lives betterSouthwestern University Medical Center is looking for a highly organized Quality Assurance Officer who can be a great partner in the compliance and monitoring of company quality assurance standards.Duties and Responsibilities:> Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm...

LOCATION: CEBU CITYJOB TITLE: QUALITY ASSURANCE LEAD (QA)Job Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving tools/...

Job Responsibilities:Conduct quality inspections and audits to maintain product quality standards.Ensure compliance with regulatory requirements and company policies.Assist in implementing continuous improvement initiatives to enhance quality processes.Conducting inspections, testing raw materials and finished products, and maintaining compliance with...

Job Description:Southwestern University Medical Center seeks a highly organized Quality Assurance Officer who can be a great partner in the compliance and monitoring of company quality assurance standards. The successful candidate will play a key role in ensuring the highest level of quality in all aspects of our operations.Duties and Responsibilities:•...

Assistant Director - Quality Assurance and Compliance PositionThis senior leadership role requires a highly experienced and accomplished Quality Assurance professional to lead our quality assurance and compliance efforts.The successful candidate will be responsible for developing and implementing quality policies, procedures, and frameworks that meet...

XtendOps is a leading provider of BPO services, seeking a detail-oriented Training and Quality Expert to join our team. This role requires strong communication skills, an eye for detail, and the ability to work collaboratively to achieve operational excellence.Key Responsibilities:Develop and deliver training sessions for new hires and ongoing employee...

Job Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...

Job Description:The Quality Assurance Expert will play a crucial role in ensuring that J&B Services' healthcare outsourcing services meet the highest standards of quality and compliance.Main Responsibilities:Develop and implement quality assurance protocols to ensure compliance with regulatory requirements.Collaborate with clinical staff to identify areas...

At Linda Hausermann & Associates, we're seeking a seasoned Quality Assurance Manager to oversee our travel account's quality assurance processes. With a strong background in quality control, performance analysis, and process improvement, the ideal candidate will be responsible for ensuring high-quality customer interactions and compliance with company...

Job Description: We are seeking a detail-oriented and proactive Training and Quality Specialist to join our BPO team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs to ensure agents meet performance standards. Additionally, the role involves conducting quality audits, providing feedback, and implementing...

A Quality Assurance Specialist at CallTek plays a vital role in ensuring the accuracy, compliance, and quality of patient care documentation. This position requires a meticulous and diligent individual who can audit documents, provide training, and collaborate with various teams to improve processes and maintain high standards of compliance.Key...

Job Description:">A Quality Assurance Lead at Stark Asia Solutions Inc. is responsible for overseeing the quality assurance process to ensure that products or services meet company standards and customer expectations.The ideal candidate will develop and implement testing strategies, manage and mentor QA teams, collaborate with stakeholders to identify and...