Customer Solutions Engineer

1 week ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱1,215,000 - ₱1,700,000

Job Title

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This role involves supporting customers through diverse channels, managing a range of issues from simple queries to intricate technical dilemmas. You will take ownership of customer challenges, troubleshoot, and provide solutions. Your strong technical foundation will enable you to deliver exceptional customer experiences.

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Required Skills and Qualifications

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To excel in this position, you will require:

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  • Exceptional written and verbal communication skills.">
  • A genuine drive for solving problems and helping others.">
  • A strong technical foundation, especially within a SaaS support environment.">
  • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.">
  • Experience building documentation or technical how-to guides using various media.">
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Benefits

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We offer comprehensive healthcare coverage, generous paid parental leave, and a health & wellness stipend. Our unlimited vacation policy encourages time off, and flexible stipends cover home office setup, learning and development, and more.

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About Us

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At our organization, we believe in code-based transformations offering unmatched flexibility and transparency. We aim to empower data analysts to adopt similar practices and tools to software developers. Our goal is to create a collaborative environment where critical analytics infrastructure is controlled by its users as open source software.

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What Will Make You Stand Out

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Hands-on experience with YAML or JSON structures, proficiency with monitoring and analytics tools, and a deep understanding of ETL processes and contemporary data stack concepts will set you apart. Practical experience with dbt and the ability to communicate complex technical concepts verbally and in writing are also essential.

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