Search Engine Blended
2 weeks ago
About the role
We are seeking a highly skilled Search Engine Blended (Voice/Nonvoice) Account to join our dynamic team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. This full-time position will play a crucial role in delivering exceptional customer service and support to our valued clients.
What you'll be doing
- Providing high-quality customer service through both voice and non-voice channels, including phone, email, and chat
- Handling a wide range of customer inquiries and resolving issues in a timely and efficient manner
- Collaborating with cross-functional teams to ensure seamless customer experiences
- Actively contributing to the continuous improvement of our customer service processes and procedures
- Maintaining accurate and detailed records of all customer interactions
- Adhering to established performance metrics and objectives
What we're looking for
- Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
- SHS Graduate, College Level, College Graduate
Open to No work experience OR Has work experience but not BPO ; however with BPO experience is a plus
- Strong problem-solving and critical-thinking abilities to effectively handle a variety of customer inquiries
- Proficiency in using various customer service tools and technologies
- Demonstrated experience in a call centre or customer service environment, preferably in a blended (voice and non-voice) role
- A commitment to delivering exceptional customer service and a genuine passion for helping others
- Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities
What we offer
- Competitive salary and attractive benefits package
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment
- Work-life balance initiatives, including flexible working arrangements
- Comprehensive training and ongoing coaching to ensure your success
About us
Talent Outsourcing Channel Solutions' is a leading provider of innovative customer service solutions. With a focus on delivering exceptional experiences, we empower our clients to build stronger relationships with their customers. Join our team and be a part of our continued success
Apply now and take the first step towards an exciting new career with Talent Outsourcing Channel Solutions'.
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