Technical Support Liaison

6 days ago


Manila, National Capital Region, Philippines Goway Travel Full time

In this challenging and rewarding role, you will collaborate with various teams at Goway Travel, including Product Managers, Reservations Managers, Accounts, Web, and Air. Your primary goal will be to ensure optimal resolutions for staff and deliver exceptional customer service.

The Help Desk Coordinator will work closely with the Team Lead/Senior Toronto Associate on critical issues, utilizing various communication methods, including phone and video conferencing. They will also utilize their analytical skills to identify loading errors and escalate them to the appropriate Product Team Lead or Product Manager.



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