Real Estate Operations Customer Liaison

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱800,000
Technical Support Specialist Role

We are seeking a Technical Support Specialist with strong customer-facing experience to join our team. This role will primarily support clients in the real estate technology and brokerage sectors.

This role is fast-paced, metrics-driven, and highly interactive with leadership. You'll be the front line for client inquiries, handling a mix of phone, email, and live chat support while troubleshooting technical issues and ensuring excellent customer satisfaction.

  • Provide frontline technical support via phone, email, and live chat (inbound & outbound calls: 4–7 hours daily).
  • Troubleshoot issues using step-by-step SOPs, process guides, and provided tools.
  • Manage support tickets and inquiries, ensuring SLA and CSAT targets are consistently met.
  • Collaborate with leadership in daily check-ins for coaching, feedback, and training reviews.
  • Adapt between support channels (email, chat, phone) depending on business needs.
  • Maintain schedule adherence within the 8 AM – 10 PM ET coverage window (Mon–Fri, with future weekend incentives).
Training Path
  • Week 1: Intensive product training.
  • Weeks 2–5: Focus on email tickets with daily performance goals.
  • Post-Email Training: Transition to chat support or directly to phone support.
  • Ongoing: Aggressive, hands-on training approach with assessments, coaching, and structured documentation for success.
Required Skills and Qualifications
  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet KPIs and SLA goals (e.g., CSAT, response/wait times, resolution rates, call/chat handling).
  • Strong situational awareness and problem-solving skills.
  • Comfort with structured processes and strict schedule adherence.
Benefits
  • Starting Salary: Begin at $600 during training, then step up to $800 after training and probation.
  • Bonuses: Access to performance-based incentives tied to consistency, metrics, and CSAT, designed to reward excellence.
  • Growth Path: Clear opportunities to advance in both earnings and role, your success directly fuels your career trajectory.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries
  • Telephone Call Centers and Real Estate

  • Real Estate and Infrastructure Manager

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeProperty Full time $4,200 - $5,000

    Job Title: Real Estate and Infrastructure ManagerThis role oversees multiple infrastructure projects simultaneously, managing stakeholder relationships, and ensuring the smooth operation and maintenance of properties.Key Responsibilities:Overseeing and coordinating maintenance and surveillance of real estate assets.Managing properties at different stages of...

  • Real Estate Operations Assistant

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeRealEstate Full time $6,600 - $8,400

    Job OverviewWe are seeking a highly skilled and motivated Real Estate Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.This is a hands-on role that requires strong English skills, the ability to...

  • Real Estate Transaction Manager

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTransaction Full time ₱7,200 - ₱7,800

    Transaction Coordinator Position OverviewWe are seeking a detail-oriented and highly organized Transaction Coordinator/Assistant to support our agent/broker in managing transactions, ensuring compliance, and providing top-notch customer service to clients. The ideal candidate is proactive, tech-savvy, and has experience in real estate transaction...

  • Real Estate Operations Manager Support Professional

    12 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeOperations Full time ₱216,000 - ₱376,000

    Job OverviewWe are seeking a detail-oriented and organized Executive Virtual Assistant to provide high-quality back-office support to a real estate professional. The ideal candidate will have experience in the real estate industry, excellent communication skills, and proficiency with CRMs.Main Responsibilities:Administrative Support: Provide timely and...

  • Real Estate Professional

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAnalyst Full time ₱760,800 - ₱1,086,000

    Job DescriptionA Real Estate Analyst is responsible for analyzing and evaluating real estate opportunities. The position requires a strong understanding of financial modeling, underwriting, and analytical skills.The ideal candidate will have experience in real estate asset management and/or acquisitions, with a proven track record of delivering high-quality...

  • Financial Professional for Real Estate Operations

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAccountant Full time ₱25,000 - ₱35,000

    Job Title: Real Estate Bookkeeper">Job SummaryReal Estate Bookkeeper at Remote LocationEmployment Type: Full-Time | Department: Finance & AccountingResponsibilitiesMaintain accurate financial records for multiple propertiesProcess accounts payable and receivable, including vendor bills and tenant paymentsReconcile bank accounts, trust accounts, and credit...

  • Real Estate Operations Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAdministrative Full time ₱200,000 - ₱360,000

    Job OpportunityWe are seeking a detail-oriented and proactive professional to support administrative tasks and ensure smooth operations in the real estate industry.Perform general administrative duties and data entry tasksUpload and manage new property listings efficientlyCreate and send leases via digital platformsManage email communications, including...

  • Real Estate Investment Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAnalyst Full time $7,000 - $8,000

    Job Title:Commercial Real Estate Analyst Assistant Job Description:This role involves financial modeling, market research, and preparing reports to support our client's investment decisions. Our ideal candidate will have a detail-oriented approach, excellent analytical skills, and the ability to communicate complex ideas effectively. The Commercial Real...

  • Senior Real Estate Financial Specialist

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAccountant Full time ₱6,000,000 - ₱8,000,000

    Real Estate Accountant RoleWe are seeking a seasoned professional to fill the position of Real Estate Accountant. This role is critical in managing the company's financial transactions, ensuring accuracy in accounting records, and providing valuable financial insights to support business decisions.Key Responsibilities:Manage day-to-day accounting functions...

  • Real Estate Property Manager

    1 day ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeAccountant Full time ₱35,000 - ₱50,000

    Key Financial PositionWe seek a skilled financial professional with extensive knowledge of AppFolio and QuickBooks Online to manage the company's financial transactions, ensure accuracy in accounting records, and provide valuable financial insights to support business decisions.Key Responsibilities:Manage day-to-day financial functions for real estate...