Water Services Professional

1 week ago


Manila, National Capital Region, Philippines Maynilad Water Services Full time
Job Overview

We are seeking an experienced professional to join our team as a Customer Experience Specialist. The successful candidate will provide excellent customer service and ensure timely billing of newly installed accounts.

  • Monitor first billing of newly installed accounts
  • Investigate and recommend rate classification of accounts
  • Counsel delinquent customers

The ideal candidate will also be responsible for monitoring collection efficiency, updating customer profiles, and conducting field surveys for proposed CapEx projects.

Responsibilities

The responsibilities of this role include:

  1. Monitoring and investigating top accounts with unusual consumption patterns
  2. Conducting field investigations to recommend account reactivation and deactivation
  3. Collecting and remitting check payments from top accounts

The successful candidate will work closely with local government units and non-government organizations to build harmonious relationships.



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