Global Operations Director
7 days ago
Cobden & Carter International is seeking a highly skilled Operations Manager to join our team. As an experienced leader, you will be responsible for overseeing the day-to-day operations of our company and ensuring seamless execution of projects.
Responsibilities:- Develop and Improve Coaching Skills: Foster a culture of growth and development by coaching and mentoring leaders to enhance their skills and abilities.
- Manage Escalated Transactions: Effectively handle escalated transactions from clients, customers, and team members, ensuring prompt resolution and maintaining high levels of customer satisfaction.
- Review and Update Leave Requests: Regularly review and update leave requests from all levels, ensuring compliance with company policies and procedures.
- Communicate Process and Policy Changes: Keep team members informed about process and policy changes rolled out by clients, promoting a culture of transparency and collaboration.
- Participate in Weekly Meetings: Participate in or organize weekly meetings to discuss project updates, progress, and challenges, fostering open communication and teamwork.
- Complete Reporting Requirements: Ensure timely completion of reporting requirements, including Operations Health Check, EWS Process, and its Analysis, providing valuable insights to drive business decisions.
- Graduate of Any 4-year Course: Possess a degree from a reputable institution, demonstrating academic excellence and a strong foundation in business principles.
- Work Experience: Bring at least 3 years of work experience in a similar or related role, showcasing your ability to adapt to new environments and lead cross-functional teams.
- Preferred Exposure: Ideally, have exposure in the multinational BPO/Call Center industry, highlighting your expertise in operational management and customer-centric approaches.
- Six Sigma Certification: Hold Six Sigma certification, demonstrating your commitment to quality improvement and data-driven decision-making.
- Technical Software Account: Manage technical software accounts, leveraging your analytical skills to optimize system performance and resolve complex issues.
- Multiple Support Channels: Handle multiple support channels – Voice, Email, and Chat – ensuring seamless communication and resolving client concerns efficiently.
- Backlogs Management: Proven experience in backlogs management, effectively prioritizing tasks and driving project delivery.
- Tech Support Background: Possess a tech support background as an Operations Manager, highlighting your expertise in troubleshooting and resolving technical issues.
- International Airline Account: Have experience handling international airline accounts, demonstrating your ability to navigate complex relationships and meet customer needs.
- Forecasting and Scheduling Skills: Showcase your analytical and forecasting skills, with expertise in scheduling and managing resources effectively.
Cobden & Carter International offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience and qualifications. This position also comes with a range of benefits, including comprehensive health insurance, retirement plans, and opportunities for career growth and professional development.
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