Director of IT Operations

1 month ago


Pasig, National Capital Region, Philippines JK Network Services Full time

About JK Network Services

We are a dynamic and growing organization seeking an experienced professional to join our team as Director of IT Operations.

Job Summary:

The successful candidate will be responsible for overseeing the smooth operation of our IT systems, ensuring seamless service delivery to our clients. This role involves managing a team of IT professionals, allocating tasks, and resolving technical issues.

About the Role:

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience. In addition to a comprehensive benefits package, you will have opportunities for professional growth and development within our organization.

Main Responsibilities:

  • IT Service Delivery: Ensure timely and efficient delivery of IT services to our clients, meeting or exceeding service level agreements (SLAs).
  • Team Management: Lead and manage a team of IT professionals, providing guidance, support, and resources to ensure their success.
  • Ticket Management: Handle day-to-day IT ticket management, including escalations and resolution of complex technical issues.
  • Reporting and Analytics: Generate regular reports on system uptime, SLA compliance, and other key performance indicators.
  • On-Call Support: Provide 24/7 on-call support to ensure continuous service availability.
  • Process Improvement: Continuously evaluate and improve IT processes to optimize efficiency, reduce costs, and enhance customer satisfaction.

Requirements:

  • Experience: Minimum 8 years of experience in BPO/IT/ITES management roles, with a proven track record of success.
  • Skills: Strong leadership, problem-solving, and communication skills, with the ability to work effectively in a fast-paced environment.
  • Flexibility: Availability for on-call duties around the clock.

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