Medical Operations Specialist
3 weeks ago
At Global Rescue, our mission is to provide exceptional medical care and support services to our members in critical situations.
About the Role:
We are seeking an experienced Medical Operations Specialist to join our team. In this role, you will be responsible for staffing emergency access telephone lines in our operations centers, responding to client health events, and coordinating medical logistics and research work.
Responsibilities:
- Staff emergency and general access telephone lines in our operations center.
- Respond to member health events and member/potential member inquiries via telephone and email.
- Obtain and evaluate all relevant information to handle inquiries.
- Effectively describe the nature and scope of Global Rescue services.
- Manage and coordinate logistics for field rescues from remote locations and patient transfers to/from hospitals.
- Follow, maintain, and improve protocol, process, and quality standards for patient response and transport.
- Execute assigned non-operational general office tasks with diligence and precision.
Requirements:
- Registered Nurse with a minimum of 3 years of pre-hospital or hospital experience.
- Extensive background in Emergency Nursing/Advanced EMS response/Medical Hotline is an advantage.
- Excellent English Communication skills (verbal & written).
- Preferably a minimum of 1 year of customer service/call-handling experience.
- Proficient in computer operations.
- Attentive to details and follow-through.
- Efficient time management and organizational skills.
- Highly energetic and motivated to succeed.
What We Offer:
- Medical Plan HMO.
- Paid annual training (ACLS/BLS).
- Paid time-off and sick time-off benefits.
- Market competitive pay levels.
- Night differential pay.
- Employee referral program.
- Career growth and promotion opportunities.
- Opportunity for deployment overseas.
- Work life balance and Collaborative workspace.
- Annual team-building events.
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