Risk Prevention Specialist: Delivering Exceptional Customer Experience
3 weeks ago
About this role:
Risk Prevention Specialists at Nityo Infotech Services Philippines play a vital role in ensuring the delivery of exceptional customer experiences while mitigating risks. They serve as ambassadors of the company, earning customer loyalty through personalized, convenient, and secure service. With a customer-centric mindset, they own risk mitigation in compliance with regulations and policies, guaranteeing timely transaction delivery.
Key Responsibilities:
Review transactions and available information to understand customers, respecting their identities.
Make customer-centric decisions, taking the path of least friction to protect customers.
Identify fraudulent activities, such as account takeovers, friendly fraud, theft, and other similar risks, and take timely and accurate action.
Exhibit a bias for action on observed patterns and trends, providing timely and accurate resolution based on customer and market needs.
Aim for exceptional performance in goal setting and prioritize continuous improvement for personal development and process enhancement.
Identify suspicious activities and unusual patterns that could result in fraud, including AML issues and activities reported by other staff members.
Contact customers and banking institutions to verify legitimate transactions and payment information.
Communicate effectively, showing respect, empathy, and care.
Properly document all interactions and findings using the company's tools and platforms.
Present feedback and recommendations in a data-driven manner.
Take inbound and outbound calls to request additional documents for KYC, compliance, and risk mitigation.
Support the Customer Service team as needed, handling escalated issues and Risk Reviews.
Requirements:
High School Diploma or equivalent required.
At least one year of experience in Risk Management or related fields, such as E-Commerce, Fraud Prevention, Quality Control, Retail, Tech Support, or BPO.
Excellent written and verbal English communication skills.
Ability to multitask and perform duties with high accuracy and urgency, with minimal supervision.
Proven ability to work in fast-paced dynamic environments, making decisions without compromising customer experience and financial losses.
Flexibility to work onsite and during unconventional hours, with a willingness to work overtime based on business needs.
Typing proficiency of at least 30 words per minute.
Salary: The estimated salary for this role is around PHP 250,000 - PHP 300,000 per year, depending on experience and qualifications.
Benefits:
- Rice Allowance
- Transportation Allowance
- Paid Vacation
- Medical, Dental & Vision
- Accident and Life Insurance
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
Join Nityo Infotech Services Philippines and become a part of our dynamic team, working towards delivering exceptional customer experiences and mitigating risks. Apply now and take the first step towards a rewarding career
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