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Remote Team Facilitator

3 weeks ago

Manila, National Capital Region, Philippines Teamified Full time

We are seeking a Remote Team Facilitator to join our team at Teamified. This role involves providing exceptional support to customers while addressing inquiries related to financial products and services.

About the Role

The ideal candidate will have excellent communication skills, a solid understanding of financial principles, and the ability to resolve issues efficiently and professionally.

Key Responsibilities
  1. Customer Support:
  • Respond to customer inquiries regarding financial products, accounts, and transactions via phone, email, or chat.
  • Provide accurate and clear explanations of financial processes and policies.
  • Resolve customer complaints and issues promptly, ensuring satisfaction and compliance with financial regulations.
Problem Solving and Resolution:
  • Handle escalated issues related to finance with a focus on providing effective and timely solutions.
Data Management and Reporting:
  • Maintain accurate records of customer interactions and financial transactions.

Requirements:

  • Proven experience in customer service, preferably within the finance or banking industry.
  • Strong understanding of financial products, services, and regulations.
  • Proficiency in customer service tools, CRM software, and financial systems.
  • Exceptional communication, problem-solving, and organizational skills.

About Teamified

We are a dynamic company that focuses on uplifting the way organizations build and manage their remote teams through great working relationships, trust, integrity, culture, and hiring processes. We strive to deliver the best outcomes for our customers, partners, and people.

What We Offer

  • A collaborative and no-silos environment, encouraging learning and growth across teams.
  • A dynamic social culture with team lunches, social events, and opportunities for creative input.