Senior Contact Center Manager

Job Description:We are seeking a skilled Contact Center Operations Manager to oversee the day-to-day contact center operations of a team of 10. The ideal candidate will ensure smooth functioning across all channels, including calls, live chat, and web cases.Main Responsibilities:Manage queues to maintain service level agreements (SLAs) and prioritize case...

Operations Manager, Consumer Banking Contact CenterAxos Business CenterNegotiableOn-site - Taguig 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAxos Business Center, CorpAbout This JobDirect oversight and day-to-day management of the Contact Center, proactive identification and execution of operational efficiencies, ensure adherence to established...

Job DescriptionThe Director of Contact Center Excellence will be responsible for leading the contact center function and driving business growth through exceptional customer service.About the PositionResponsible for analyzing social reputation and complaint data with regular operational reporting for senior executives.Manage a team of customer care advisors...

Job Overview:The Contact Center Operations Manager plays a crucial role in ensuring the efficient operation of our contact center team. This individual will be responsible for managing queues, prioritizing case resolution, and providing guidance to associates.Key Responsibilities:Oversee the day-to-day contact center operations, including managing queues and...

Contact Center Supervisor Job Description:">">We are seeking a highly skilled Supervisor of Contact Center Operations to join our team at Neksjob. As a key member of our leadership team, you will be responsible for overseeing all operational aspects of our contact center, including staffing, scheduling, forecasting systems, and policies. You will also be...

Job Summary:We are seeking an experienced Service Center Manager to join our team at Vismay International Corporation. The successful candidate will be responsible for managing a team of service advisors to deliver exceptional customer service and ensuring that all customer interactions are handled efficiently and effectively.Key Responsibilities:* Manage a...

We are recruiting a Contact Center Agent to join our dedicated team at Nezda Technologies, Inc.About the PositionAs a Contact Center Agent, you will play a crucial role in delivering exceptional customer experiences through various communication channels.Key Responsibilities:Provide timely and effective assistance to customers via phone, email, or...

**About Us**Ayuda Business Management Solution Inc is dedicated to providing innovative solutions that meet the evolving needs of our customers. Our HR Contact Center is at the heart of this effort, providing exceptional service and support to our internal customers.**Job Summary**We are seeking an experienced HR Contact Center Specialist to join our team....

About This OpportunityWe are seeking a results-driven Team Leader to join our team at Carelon Global Solutions Philippines.The successful candidate will be responsible for leading a team of Customer Care Representatives (CCRs) and overseeing the day-to-day operations of our contact center.Key Responsibilities:Performance Reviews: Conduct regular performance...

Job DescriptionWe are seeking a skilled Contact Center Specialist to join our team. As a key member of our customer service department, you will be responsible for responding to incoming calls from customers, answering questions, troubleshooting problems, and providing information about our products or services.Your primary goal will be to resolve customer...

About the OpportunityWe are looking for an experienced IT leader to fill the role of Head for Contact Center CRM Unit. As a key member of the team, you will contribute to the design, development, and support of Contact Center CRM applications.In this position, you will have the opportunity to leverage your technical expertise to drive business success. You...

About the RoleThe Client Solutions Specialist will be responsible for delivering exceptional customer experiences and resolving complex customer issues.Main Responsibilities:Engage with customers via various communication channels to address their inquiries and concerns.Utilize CRM systems to track customer interactions and resolve issues...

Job SummaryWe are seeking a highly skilled Bilingual Contact Center Agent to join our team. As a contact center agent, you will be responsible for handling customer inquiries and resolving issues related to credit card concerns. You will work with a diverse group of customers and provide them with excellent service and support.Responsibilities and...

About Ayuda Business Management Solutions Inc.We are a leading provider of innovative business solutions that drive customer satisfaction and loyalty.Job Description:We are seeking an experienced Contact Center Expert to join our team. In this role, you will be responsible for managing large amounts of incoming phone calls, generating sales leads, and...

One of the Philippines' largest banks, offering stability and growth.Dynamic work environment with competitive benefits.About Our ClientThe client is a leading financial institution known for its commitment to innovation, customer service excellence, and technological advancements in the banking industry.Job DescriptionLead the team in designing, developing,...

Our CultureAt Trip.com Group, we value a positive and forward-thinking attitude, as well as diligent and results-oriented work ethic. We offer a fast-growing global platform with global career opportunities, professional coaching and training, and activities such as Customer Service Day and Company Birthday Celebration.We are looking for passionate...

St. Luke's Medical Center seeks an experienced Point of Contact Specialist to support our operations in Bonifacio Global City, Taguig.Key Responsibilities:Serve as the primary point of contact for scheduling and reservation in assigned units.Maintain strong relationships with internal stakeholders, prioritizing effective communication.Collaborate with other...

Job Summary">We are seeking an experienced Contact Centre Expert to join our team at Cognizant. As a Contact Centre Expert, you will be responsible for designing, implementing, and managing contact centre solutions using Cisco Unified Contact Center Express (UCCX).

Discover Your Career with Neksjob!About UsNeksjob is a leading provider of customer service solutions, committed to excellence in all aspects of our business. We offer a dynamic work environment that fosters growth, innovation, and collaboration.Job SummaryWe are seeking highly motivated and results-driven individuals to join our team as Contact Center...

The WFM Supervisor plays a vital role in ensuring the efficient operation of the contact center. The ideal candidate should have excellent problem-solving skills and be able to work effectively under pressure.About the Role:Ensure workforce management processes are implemented and monitored effectivelyMaintain high standards of customer serviceLead a team of...