
Business Development Manager
7 days ago
This is an exciting opportunity to work with a vibrant and supportive international business.
Our enterprise specializes in branding solutions, uniforms and costumes, custom manufacturing, and logistics services.
This role offers a chance to shape and implement marketing strategies from the ground up.
We provide customization of existing products to align with clients' brand colors and logos.
Leveraging decades of experience in the apparel industry, we guide clients through designing professional uniforms and creative costumes.
We manage every aspect of custom manufacturing, creating unique, tailor-made promotional products.
We offer warehousing and fulfillment services for promotional products, including storage solutions and global shipping.
Clients have access to a real-time inventory system to monitor stock levels and ordering trends.
The Customer Success Coordinator ensures a smooth client experience by managing orders from intake to invoicing.
Duties include:
- Reviewing incoming orders for accuracy and margin requirements
- Coordinating timelines with vendors and ensuring orders are aligned with client expectations
- Tracking orders through production and delivery
Key responsibilities also include:
- Responding to client questions and requests in a clear and concise manner
- Escalating challenges proactively and offering solutions
- Maintaining consistent updates with internal stakeholders and external vendors
- Communicating with vendors to request quotes from factories to clients
- Following up with vendors and clients throughout the order process
The ideal candidate will have:
- 2+ years' experience in customer service, project coordination, or order fulfillment
- Highly organized with strong attention to detail
- Tenacious - follows through until a job is complete
- Able to perform simple bookkeeping tasks accurately
- Forward-thinking - anticipates issues and proposes solutions
- Excellent written and verbal communication skills
- Familiarity with CRM systems and vendor coordination preferred
- Ability to thrive in a fast-paced team-driven environment
Success looks like:
- Delivering accurate and complete job communication
- Meeting on-time invoicing and delivery timelines
- Maintaining a high rate of project accuracy
- Keeping the WIP dashboard current
- Supporting team performance with strong communication and follow-through
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