Senior Collections Advisor

3 days ago

General Santos, Soccsksargen, Philippines beBeeCollections Full time $90,000 - $120,000
Collections Specialist

This is a hands-on, call-heavy role where the primary objective is to collect outstanding invoices while providing excellent customer service and spotting light upsell opportunities. The ideal candidate will operate independently, build and execute the collections strategy, and present performance insights directly to senior management.

  • Key Responsibilities: Make outbound calls, negotiate payments, payment plans, and settlements; handle objections and resolve disputes; own the A/R aging pipeline, prioritize accounts, and drive a disciplined dunning cadence.
  • Collections Strategy & Ownership: Build weekly/monthly plans to hit cash targets and reduce Days Sales Outstanding (DSO); present strategy and results to senior management.
  • Customer Service & Upsell: Provide friendly, solutions-oriented service; identify and close or hand off simple upsells without distracting from collection goals.
  • Cross-Functional Coordination: Partner with dispatch/service, install, and accounting to resolve ticket discrepancies, missing work orders, and billing errors.
  • Reporting & Compliance: Produce concise daily/weekly dashboards and a monthly summary of cash collected vs target, aged buckets, and root causes.
Requirements:
  • Voice & Communication: Clear, neutral American accent; confident phone presence; empathetic yet firm negotiation style.
  • Collections Expertise: Fluent in collections terminology and levers, including A/R aging, DSO, right-party contact, payment plans, short-pay, credit memos, chargebacks/disputes, and escalations.
  • HVAC/Field Service Context: Familiarity with service tickets, work orders, POs, install vs service billing, warranty/recall workflows.
  • Objection Handling: Proven track record turning

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