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Real-Time Performance Manager

1 week ago

Manila, National Capital Region, Philippines Tarro Full time

Tarro is seeking a highly skilled Real-Time Analyst to join our team. As a key member of our operations team, you will be responsible for analyzing and enhancing delivery processes to improve operational efficiency.

About Tarro

We use a combination of technology and people to solve real-world problems facing small business owners. Our mission is to give small restaurant owners access to the same technologies as large chains at an affordable price.

Our goal is to empower small restaurant owners by providing them with the tools they need to succeed. As a Real-Time Analyst, you will have the opportunity to make a meaningful impact on our operations and help us achieve our vision.

The ideal candidate will have strong analytical skills, attention to detail, and the ability to work cross-functionally to improve operational efficiency.

Responsibilities

  • Manage call volume, daily attendance, and program break schedules to ensure optimal coverage.

  • Assist in creating key metrics and targets for service levels.

  • Analyze delivery processes and enhance collaboration with operations teams to optimize scheduling and forecasting.

  • Generate ideas for process and service improvement planning.

  • Produce internal reports for key stakeholders on a daily, biweekly, and monthly basis.

  • Use trends and reports to forecast requirements and optimize workforce allocation.

  • Support additional projects and responsibilities as assigned.