Real-time Management Expert
6 days ago
We are seeking a highly motivated and detail-oriented Real Time Analyst to join our team at Ubiquity. Our ideal candidate will have a strong background in workforce management principles, solid analytical skills, and excellent communication skills.
Responsibilities- KPI/SLA Management: Deliver and manage KPIs or SLAs such as Service Level, Turnaround Time (TAT), Abandon Rate, and Backlog.
- Performance Monitoring: Monitor real-time queue and agent performance, identify areas for improvement, and implement strategies to enhance productivity and operational effectiveness.
- Reporting and Analysis: Generate standard intra-day reports highlighting queue performance and agent productivity, perform analysis of performance, root cause analysis (RCA), trend analysis.
In addition to these responsibilities, you will also serve as the point of contact for Outage Management, send initial outage notifications when outages occur, track arrival patterns, and report unusual events that may impact SLA achievement per program.
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Real-Time Performance Manager
3 days ago
Manila, National Capital Region, Philippines Remitly Full timeJob SummaryWe are looking for a Real-Time Performance Manager to join our team. In this role, you will be responsible for monitoring and analyzing real-time data to drive business decisions.Main ResponsibilitiesDevelop and maintain reports to track key performance indicators (KPIs).Analyze real-time data to identify trends and areas for...
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Real Time Analyst
11 hours ago
Manila, National Capital Region, Philippines Bullfinch Recruitment Full timeWe have partnered with Patrianna who are looking for a Real Time Analyst to join their teamPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise,...
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Real-Time Workforce Manager
6 hours ago
Manila, National Capital Region, Philippines Bullfinch Recruitment Full timeWe are looking for a skilled Workforce Manager to join our team. As a key member of our Client Delivery function, you will be responsible for ensuring the smooth operation of our live chat services.The ideal candidate will have at least 1 year of experience in the iGaming, social casino, or gaming industry and possess strong analytical skills. They will also...
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Real Time Operations Manager
6 hours ago
Manila, National Capital Region, Philippines TDCX Philippines Full timeJob DescriptionThe Real-Time Analyst will be responsible for monitoring real-time workforce metrics, analyzing current staffing levels against forecasted needs, and identifying variances between planned and actual performance.This role requires strong analytical and problem-solving skills, as well as excellent communication skills to work in a fast-paced...
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Real Time Analyst
11 hours ago
Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full timeIbex Global is currently looking for Sr. Real Time Analyst. This will be WORK ONSITE (open to be tagged on either Pasig, Silver City; Shaw, or Paranaque) and Night Shift.Job Description:The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the...
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WFM Real Time Analyst
11 hours ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full timeJoin Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...
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Real Time Performance Analyst
7 hours ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full timeJob Description">We are seeking a skilled Real Time Analyst to join our team.">The successful candidate will be responsible for monitoring and analyzing real-time performance metrics, ensuring service level adherence, and identifying opportunities for process improvements.">Responsibilities">">Monitor queue real-time and analyze staffing levels to ensure...
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Real Time Optimization Specialist
6 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeAbout the Role:This Real Time Optimization Specialist position is responsible for identifying triggers and providing essential input to leadership teams to develop staffing plans based on analysis of historical performance and real-time data.Key Responsibilities:Provide real-time monitoring of call center activities including service levels and schedule...
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Real Time Analyst
11 hours ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full timeThe Real Time Analyst is responsible for real-time management of the center and/or program's service level performance and other KPIs. This includes ensuring that agents remain in adherence to their plotted on and off phone schedules and that activities continue to occur as planned or as best as performance allows. The RTA is responsible for deploying...
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Real Time Analyst
6 days ago
Manila, National Capital Region, Philippines RingCentral Full timeSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a...
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SAP Real Estate Management Expert
4 days ago
Manila, National Capital Region, Philippines HR Panoptik Global Full timeJob DescriptionWe are seeking a skilled SAP RE-FX implementation specialist to join our team at HR Panoptik Global. As an expert in real estate management, you will be responsible for configuring, implementing and maintaining the SAP RE-FX module.Key Responsibilities:Gather, analyze and document business requirements specific to real estate...
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Real Time Analyst
6 days ago
Manila, National Capital Region, Philippines Ubiquity Full timeAt Ubiquity, we live by the mantra head, heart, and hustle.Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven...
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Senior Real Time Analyst
6 days ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeQualifications:Bachelor's Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertiseAt least 1 year of previous experience with data analysisAt least 2+ year Workforce Management (WFM) functions experience preferredAmenable to work onsite in Eastwood, Quezon CityAmenable to work in...
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Real Estate Consultant
7 hours ago
Manila, National Capital Region, Philippines Home Expert Finder Realty Full timeJob DescriptionWe are seeking an experienced Sales Staff to join our team at Home Expert Finder Realty, where you will play a vital role in driving sales growth and enhancing customer satisfaction.Main Duties:Relationship Building: Establish and maintain strong relationships with customers, prioritizing their needs and preferences.Product Knowledge: Stay...
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Real Time Analyst Professional
6 hours ago
Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time**Company Overview:**Cognizant Technology Solutions Philippines Inc. is a leading IT services company that empowers businesses to innovate and succeed in today's fast-paced digital landscape.Job Description:Analysis of Current Performance: Conduct in-depth analysis of current performance metrics to identify areas for improvement.Real-time Reforecasting:...
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Real Time Analyst TL
11 hours ago
Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full timeBasic Qualifications:College graduate or at least 2nd year college undergraduate with no back subjectsAmenable to report onsite in Science Hub Tower 4, McKinley Hills, TaguigAmenable to work on a night shift scheduleRequired experience using WFM Tool – Aspect EWFM/Alvaria etc.Experience with contact center reporting and metrics preferredProficiency in...
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Real Time Business Insights Manager
7 hours ago
Manila, National Capital Region, Philippines Wipro Philippines Inc. Full timeAbout the RoleThe Real Time Analyst is a critical role that requires strong analytical and problem-solving skills.Key Responsibilities:Manages the daily operations of the BPO Collections Operations team.Develops and implements processes to improve efficiency and productivity.Provides coaching and guidance to team members to ensure they meet their performance...
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Associate Real Time Reports Analyst
11 hours ago
Manila, National Capital Region, Philippines WNS Global Services, Inc. Full timeQualifications:Bachelor's Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertiseAt least 1 year of previous experience with data analysisAt least 2+ years of Workforce Management (WFM) functions experience preferredAmenable to work onsite in EastwoodAmenable to work shifting...
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Real Estate Development Manager
7 hours ago
Manila, National Capital Region, Philippines Montana Golden Real Estate Developer Company, Inc. Full time**Job Summary**We are seeking an experienced Civil Engineering Manager to lead our construction and real estate projects from start to finish. The ideal candidate will have a strong background in project management, construction processes, and regulatory requirements.**Key Responsibilities:**Create comprehensive project plans covering scope, schedule,...
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Customer Experience Analyst
6 hours ago
Manila, National Capital Region, Philippines Bullfinch Recruitment Full timeWe are seeking a Customer Experience Analyst with expertise in real-time monitoring to join our team. As a key member of our Client Delivery function, you will be responsible for ensuring the smooth operation of our live chat services.The ideal candidate will have at least 1 year of experience in the iGaming, social casino, or gaming industry and possess...