Technical Network Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time

Company Overview:

CTC BPO Inc. is a leading call center and business process outsourcing company based in the Philippines.

The company specializes in providing tailored-made technical support services to the broadband and video/TV industry, focusing on hospitality and MDU markets.

We are committed to building a team of highly motivated and people-oriented individuals who share our vision of delivering exceptional technical and customer service.

Job Description:

We are seeking an experienced IT Network Engineer - PBX to join our team. The successful candidate will be responsible for managing, configuring, and troubleshooting PBX systems and VoIP services.

Key Responsibilities:

  • Manage and configure PBX systems and VoIP services.
  • Ensure optimal performance and reliability of network infrastructure.
  • Assist in the installation and configuration of networking equipment (routers, switches, firewalls).
  • Monitor network performance and minimize downtime.
  • Collaborate with IT teams to implement and support network security measures.
  • Provide technical support for PBX-related issues and end-user training.
  • Configure and manage user accounts and permissions on the PBX system.
  • Document network configurations, PBX setups, and changes to streamline troubleshooting.
  • Stay current with the latest PBX and networking technologies to improve service delivery.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • A bachelor's degree in Information Technology, Computer Science, or related field.
  • At least 2 years of experience managing PBX systems and VoIP networks.
  • Strong understanding of network protocols, configurations, and troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills and the ability to work effectively in a team.
  • Experience with Asterisk, FreePBX, or PBXact is a strong asset.
  • Relevant certifications (e.g., Cisco CCNA, Avaya) are preferred.
  • Ability to work independently with minimal supervision while also thriving in a team environment.
  • Strong time management skills and the ability to prioritize tasks.
  • Willingness to work in shifts, weekends, and holidays as needed.

Benefits:

We offer a comprehensive benefits package that includes:

  • Free meal allowance.
  • Emergency loan and other financial assistance program.
  • Free snacks and beverages.
  • Health insurance.
  • Health subsidy.
  • Interest-based clubs.
  • Retirement plan/life insurance.
  • Savings plan.
  • Team socialization allowance.
  • Perfect attendance bonus.
  • Quarterly perfect attendance bonus.
  • Year-end performance bonus plan (company discretion).

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