Customer Experience Strategist

2 weeks ago


Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time
Key Responsibilities
  1. Develop tailored proposals for clients in collaboration with the Solution Domain Director and in-country delivery teams.
  2. Maintain an in-depth understanding of contact center or clinical operations and processes necessary for delivering solutions.
  3. Document processes and experience journeys for developed solutions.
  4. Translate historic and in-flight transformation initiatives into opportunities for new customers.
  5. Review solution performance reporting, identify variances, and potential causes.
  6. Identify best practices for introducing across clients.
  7. Support building operating and pricing models for clients, subject to local delivery team review and approval.


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