Technical Support Specialist
2 weeks ago
Job Overview
HCL Technologies Philippines Inc is a global technology company that requires a skilled Technical Support Specialist to join our team.
Responsibilities
- Resolve customer inquiries and issues in a timely and professional manner.
- Provide technical support via phone, email, or chat to customers with IT-related problems.
- Escalate complex issues to senior technicians or management as needed.
- Maintain accurate records of customer interactions and issues resolved.
- Participate in ongoing training and development to improve technical skills and knowledge.
Required Skills and Qualifications
- Degree in Computer Science, Information Technology, or related field.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
Benefits
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
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