
Account Resolution Specialist
7 days ago
We are a leading provider of business process solutions, specializing in delivering tailored services to meet the diverse needs of our clients.
We're looking for collections representatives who are persuasive, professional, and results-driven. They will help customers resolve outstanding balances while maintaining a respectful and empathetic approach.
- Contact customers regarding overdue accounts via phone and email.
- Negotiate payment arrangements and settlements.
- Update account information and payment statuses.
- Follow up on broken promises and missed payments.
- Adhere to compliance and regulatory standards.
- Maintain detailed records of all collection activities.
- Meet or exceed daily and monthly collection targets.
The ideal candidates for this position are highly motivated and dedicated individuals who possess the following qualities:
- Must be 18 years or older.
- A high school diploma or equivalent is required.
- Fluency in English and Spanish is essential.
- Strong negotiation and conflict resolution skills are necessary.
- The ability to remain calm and professional under pressure is crucial.
- Familiarity with debt collection laws and practices is beneficial.
- Previous experience in collections or customer service is preferred.
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