Online Presence Manager

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeReputation Full time ₱2,400,000 - ₱5,400,000
Reputation Management Specialist

We're seeking a skilled Reputation Management Specialist to join our team. In this role, you will be responsible for monitoring and managing our online presence across various review platforms and social media channels.

The ideal candidate will have experience in online reputation management, social media, digital marketing, or community management. They should possess exceptional English writing and communication skills, as well as strong problem-solving and conflict resolution abilities.

Responsibilities:
  • Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
  • Track and engage with relevant conversations on Reddit, Twitter, LinkedIn, and other social platforms.
  • Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
  • Escalate sensitive or compliance-related issues to internal leadership before responding.
  • Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
  • Work closely with leadership to ensure messaging aligns with compliance standards (FDCPA, Reg F, etc.).
  • Develop processes to ensure timely responses and continuous monitoring.

This is an exciting opportunity for someone who is passionate about online reputation management and has the ability to work effectively in a fast-paced environment.



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